An excellent customer service experience that I have had was the last time I went to Red Lobster for all you can eat shrimp with my wife. The wait time for a table was short and the hostesses were friendly. The tables were clean and we did not have to wait long for our server to come to the table to take our drink order. After receiving our drinks our waiter took our order and also took a second order so that he was ahead of the game when placing our first refill order. Our waiter came back often to check on us to see how we were doing. We never had to ask for drinks and our waiter was always ahead of us with reorder. Infact he was so far ahead of us with reorders we had plenty to take home and have for lunch the next day. To me this was excellent customer service and a very pleasant experience. Here is a quote from our book that I believe goes along with my excellent customer service experience. “Customer relationships and value are especially important in today’s tough economic times, when more frugal consumers are cutting back and spending more carefully.” (Marketing: An Introduction for Education Management Corporation, 10th Edition, Page 2 or printed page 4)
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